Terms + Conditions

 
 
 
 

Please note: We are unable to cater for children under the age of 13

Elephant Hill Lodge is a NZ business and we are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals or will be distributed to 3rd party organisations without consent.

All bookings will be instantly confirmed at the time of booking.


A deposit of 50% of the total is required to secure your reservation. The balance is payable at departure.

CREDIT CARD CONFIRMATION
 A valid credit card is required for all reservations to secure your reservation.
Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
Elephant Hill Lodge accepts Visa, Mastercard and American Express. JCB, China Union Pay and Diner's Club are not accepted.


RATES AND DEPOSIT
The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
Rates quoted and all transactions are in New Zealand Dollars.
Rates includes the New Zealand Goods and Services Tax (GST) of 15%.

The maximum number of guests per room is 2 adults. Please contact Elephant Hill Lodge for more information.
An advanced deposit of 50% of the total cost of your stay is required to confirm your reservation; this will be taken from the supplied credit card within 14 days of making your booking.

A valid credit card is required upon check-in for incidentals in addition to full payment of room and tax.
In the event you complete a booking based on a rate that has been incorrectly posted, Elephant Hill Lodge reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.


ELIGIBLE AGE FOR CHECK-IN
- You must be at least 18 years of age to check-in and register for a room.


GENERAL PROVISIONS
- By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by Elephant Hill Lodge, your stay subsequently shall be subject to Elephant Hill Lodge standard terms and conditions of stay.
- Elephant Hill Lodge may, at its absolute discretion, cancel the reservation if Elephant Hill Lodge is of the opinion that the reservation information provided is falsified or incomplete.
- Elephant Hill Lodge shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
- You shall indemnify and hold Elephant Hill Lodge harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by Elephant Hill Lodge.

- Elephant Hill Lodge shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by Elephant Hill Lodge.

 

Cancellation policy

Cancellation prior to 95 days from arrival- 100% of the deposit will be refunded, thereafter no refund. 

• An advanced deposit of 50% of the total cost of your stay is required to confirm your reservation; this will be taken from the supplied credit card within 14 days of making your booking • A valid credit card is required upon check-in for incidentals in addition to full payment of room and tax. • In the event you complete a booking based on a rate that has been incorrectly posted, Elephant Hill Lodge reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.

Seasonal Closure
No seasonal closure. However every booking will have to confirmed with the owners and aligned with their existing or future travelling plans. This might lead time gap of up to 48 hours before receiving a booking confirmation. Please email thelodge@elephanthill.co.nz for any lodge enquiries.